Staying Safe

  1. Stay safer

    Using 360 to communicate with friends and family has many advantages, but it's important that you know how to use it safely. If you publish personal information and share it with others, you might be putting yourself at risk.

    Here are some things you should look out for:

  2. Cyberbullying

    Unfortunately, new technologies have given bullies a new outlet – for example, someone might make nasty comments about you on your profile or send you a rude text. Vodafone takes this very seriously – we are a member of the Government's Cyberbullying Taskforce in the UK – and we will take action to help protect you.

  3. Identity theft

    If you don't protect your personal information while you are on the internet, there is a chance that criminals might access it and steal your identity. So it's important that you only connect to people you trust.

  4. Online grooming

    Of particular concern for young people is the potential for strangers to make contact with them via email, text or via a social network with the intention of persuading them into sexual activity. This is often referred to as online grooming and is a sexual offence. Vodafone works closely with law enforcement authorities around the world, such as the Child Exploitation and Online Protection (CEOP) Centre in the UK to reduce the risks of online grooming. We'll take action when you report anything to us.

    Finally, it's worth remembering that when you use 360, you are part of a large community. Please behave responsibly – just as you would in the real world – and respect others.

  5. Take action

    • Remember that the internet is a public place and that you are never anonymous.
    • Make the most of 360's privacy settings to ensure only people you trust can see your profile. Find more information in our Privacy Notice.
    • If something on 360 makes you feel uncomfortable or is inappropriate – for example, if you are being harassed by another user – report it to us immediately.
    • Encourage your child to come to you or another adult they trust if someone they have met online makes them feel uncomfortable. If you are worried your child is being solicited or groomed by an adult via the internet, report it to us straight away and we will help you contact the relevant authorities.
    • If you or your child comes across inappropriate or illegal images on the internet, please report it to us and we will put you in touch with the relevant authorities.
    • Respect others when you post messages and photos.
    • If you have any enquiries about 360's safety practices, please write to support@360.com

  6. Community Guidelines

    Just like any other real or virtual community, 360 has some rules to help everyone get along together. To read our Community Guidelines, click here.

  7. Useful downloads

    Download a new copy of Vodafone's parent's guide. Click here.

  8. Further Support

    Visit our Further Support page for links to support organisations. Click here.

    To report something that has happened on 360 that you think could contravene our Terms & Conditions, {POPUP:"click here",reportabuse,reportabusepopup,"Report abuse",514,455}.

  9. Useful resources

    Click on logos to link through to websites.