Vodafone Shared Services creates value for Vodafone by optimising quality and efficiency. It has matured over the past 10 years, delivering value to our partners and significantly contributing to customer experience.

Who we are

Established in 2006, VSS has evolved from being a single entity into a multi-functional and multi-location organisation which currently covers centres across Hungary, Egypt, India and Romania with over 20,000 professionals.

In recent years, VSS has transformed its approach from being a reliable service provider to becoming a strategic partner with a focus on value and business outcomes, and become a key lever for Vodafone to drive cost saving programs across Group and Local Markets.

We're doing this by effectively enabling the Vodafone strategy and playing a key role in delivering cost optimisation, innovation and higher levels of profitability.

Quick facts & figures

Vodafone Shared Services' evolution will contribute to strengthening Vodafone market competitiveness. The Shared Services operational framework ensures robust service delivery, better control, transparency and quality of service.

4000000

Monthly transactions handled

26
Countries supported

10k
End users supported

4m
Monthly transactions handled

+46
NPS

30
Nationalities

13
Languages spoken

150+
Enterprise customers

70%
Group Enterprise proposals delivered

20k
Employees
 

Our vision

Lead the change for Vodafone as a strategic partner, to create a competitive edge and improve profitability

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Portfolio of services

Today, VSS takes pride in owning a wide portfolio of services, supporting Vodafone Group and Local Markets. This covers various capabilities including: Finance, Supply Chain, Customer Operations, Sales and Marketing, Product Development and Management, Legal, Fraud, Credit and Collection, HR, Technology, Networks and Business Intelligence.

Our customers

 Albania

 Australia

 Czech Republic

 Egypt

 Fiji

 Germany

 Ghana

 

 Greece

 Hungary

 India

 Ireland

 Italy

 Malta

 Netherlands

 

 New Zealand

 Portugal

 Qatar

 Romania

 Spain

 Turkey

 United Kingdom

 

Work for us

View current positions in Vodafone shared services, and explore the world of opportunities that working in these multi-national teams provides.

Contact us

Contact the Vodafone Shared Services team.

Please fill in our contact form to get in touch.

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